Food Programs Manager

Reports to: Executive Director Status: Exempt 

Position Summary: The Food Programs Manager is responsible for the day-to-day operations and record-keeping of the Food Pantry and Community Meal which includes donation/volunteer management, ordering food and supplies, inventory control, program scheduling, training/supervising staff /volunteers and for providing high quality customer service. 

Duties and Responsibilities:

 Provides for the clean, safe and efficient operation of all Better Lives RI food programs  Exhibits exemplary customer service skills and creates a welcoming, positive environment  Ensures accurate and timely records are kept regarding program eligibility, utilization, donations, expenditures, and grant allocations for all food programs  Performs a weekly inventory and determines food and other supply needs for all food programs  Orders food and other supplies to provide for the needs of all food programs  Ensures Food Programs maintain compliance with all RI Community Food Bank and RI Department of Health requirements  Coordinates pick-ups and deliveries of food purchases and donations  Maintains contacts and good relations with food vendors, donors, and partner organizations  Works with partner organizations to provide programming and resources for guests, volunteers, and staff  Recruits, schedules, trains and supervises food program staff and volunteers  Serves as the point person for questions and concerns regarding Food Programs  Coordinates home delivery for elderly/disabled guests unable to visit pantry  Surveys guests regarding pantry experience. Implements best practices  Assists with publicizing Food Programs via newsletter, social media, printed materials, partner organizations, etc.  Advises Operations Manager and Executive Director on food programs budgets and demonstrates fiscal responsibility for the approved budget  Assists the Executive Director with development and implementation of new food programs or modification of existing food programs as needed  And, all other duties as assigned 

Skills and Qualifications:

  Bilingual in English and Spanish  Prior supervisory/program management experience in a pantry or food-service environment  Customer service-oriented with the ability to work with a variety of people  Ability to communicate clearly and effectively, and resolve conflict while maintaining professionalism  Highly organized and able to make quick decisions in a fast-paced environment  Flexibility with scheduling based on demands/needs  Must be capable of attaining Food Safety Certification  Ability to work successfully as part of a team and independently  Experience with program management, budgeting and reporting  Proficiency with Microsoft Office and database systems  Ability to lift 30 pounds. 

Working Conditions: 

Work is typically performed at the food pantry. There is extensive physical work stocking shelves and assisting with cleaning procedures. Attendance at RI Community Food Bank and other trainings and ability to maintain food safety certification is expected. The Food Pantry Manager has constant interaction with the community who speak various languages and sometimes are in varying stages of physical and mental health. Local travel to the RI Community Food Bank and other markets and/or donation sites is required.