Intake Coordinator

The Intake Coordinator serves as the first point of contact for patients accessing EBCAP Health Center services, both in-person and via telehealth. This position is responsible for comprehensive intake procedures including patient registration, screening, assessment, and coordination with the healthcare team to ensure patients receive appropriate and timely care.

What You'll Do

Welcome & Support Patients
You're the warm, organized presence that keeps the health center running. You'll greet patients in person and for telehealth appointments, manage check-in and check-out, collect co-pays, verify insurance, and ensure every form, record, and piece of documentation is accurate, complete, and filed correctly. You'll also schedule follow-up appointments and keep patient records — demographic information, test results, and clinical data — current and complete in the EHR.

Conduct Screenings & Assessments
Using standardized tools and protocols, you'll administer a broad range of clinical screenings: depression (PHQ-2/PHQ-9), anxiety (GAD-7), substance use (AUDIT), tobacco cessation, advance directives, social needs (PRAPARE), and federal GPRA measures, among others. You'll document results accurately in the electronic health record and escalate HIGH RISK findings promptly to the appropriate provider or care team member. Your attention to detail here has a direct impact on patient safety.

Educate & Connect Patients to Resources
You'll distribute pre-approved patient education materials, coordinate referrals for identified social needs, and support patients who have questions about their appointments, services, or paperwork — helping them navigate their care with confidence.

Collaborate & Grow
You'll work closely with physicians, nurses, social workers, and care coordinators as part of a multidisciplinary team. You'll uphold HIPAA standards and patient confidentiality, and stay current through ongoing training in healthcare policy, clinical best practices, and technology.

What We're Looking For

• Minimum 1 year of experience in a healthcare or customer service setting
• Hands-on experience with electronic health records (EHR) systems
• Comfort managing multiple tasks in a high-volume environment
• Working knowledge of medical terminology, HIPAA regulations, and basic health insurance processes
• Strong interpersonal communication, attention to detail, and organizational skills
• Cultural humility and the ability to connect with patients from diverse backgrounds
• Patient-centered mindset and a collaborative, positive attitude

Preferred

• Associate's degree in health administration, medical assisting, or a related field
• Bilingual in Spanish (strongly preferred)
• Prior experience in a community health or FQHC setting
• Familiarity with social determinants of health and local community resources

Benefits

For Full-Time Employees Working 30-40 hours per week, EBCAP offers:

• Comprehensive medical and dental insurance plans (BCBSRI) with heavy subsidization
• Supplemental vision insurance
• Voluntary medical and dependent care flexible spending accounts
• Up to 3% matching 403(b) retirement plan
• Employer-paid life insurance & long-term disability
• Generous paid time off including vacation, holidays, personal days, and sick time
• Mileage reimbursement
• Tuition reimbursement
• Center-paid training/CEUs opportunities
• Employee assistance program

About East Bay Community Action Program

East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors.

Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.

Equal Opportunity Employer

East Bay Community Action Program (EBCAP) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

EBCAP is a federal contractor subject to Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities and protected veterans without discrimination in all employment practices.

If you require a reasonable accommodation to participate in the application or interview process, please contact People Operations at peopleoperations@ebcap.org (401) 431-9870 x1615.