Family Advocate - Housing

East Bay Community Action Program (EBCAP) is seeking a compassionate and resourceful Family Advocate - Housing to support individuals and families working toward stable housing and improved quality of life.

In this role, you'll provide hands-on case management, conduct outreach throughout the community, connect clients with critical resources, and help families navigate challenges related to housing, health, and self-sufficiency. If you're motivated by helping others achieve their goals and thrive through supportive services, we'd love to hear from you.

Job Description

The Family Advocate - Housing provides enrollment, outreach, advocacy, and case management services for EBCAP's housing stabilization programs. This position works directly with individuals and families to assess needs, develop goals, coordinate services, and connect participants with resources that support long-term housing stability and overall well-being. The role also supports grant-funded initiatives through data collection, reporting, community engagement, and program compliance activities.

Key Responsibilities

Case Management & Client Support

• Provide individualized case management services focused on housing stabilization and self-sufficiency.
• Conduct comprehensive assessments to identify client strengths, barriers, and service needs.
• Develop client-centered goals and action plans that support long-term stability.
• Complete home visits to assess living conditions and identify opportunities for additional support.
• Connect individuals and families with community resources, supportive services, and housing programs.
• Build trusting, respectful, and professional relationships with clients while maintaining appropriate boundaries.

Community Outreach & Engagement

• Conduct outreach and recruitment activities to connect eligible individuals and families with services.
• Provide education and outreach regarding lead poisoning prevention and housing-related initiatives.
• Collaborate with internal programs and external partners to address client needs and increase access to services.
• Respond to referrals from community organizations and service networks.

Data Management & Program Compliance

• Maintain accurate client records and case documentation.
• Enter and manage data within HMIS and other required systems.
• Assist with monthly, quarterly, and grant-related reporting activities.
• Ensure compliance with HUD, RIDOH, DHS, and agency requirements.
• Support data collection efforts that demonstrate program outcomes and effectiveness.

Collaboration & Professional Development

• Participate in supervision, team meetings, and interdisciplinary collaboration.
• Attend trainings, conferences, and professional development opportunities related to housing stability and homelessness prevention.
• Work closely with EBCAP staff and community partners to coordinate services and improve client outcomes.
• Support special projects and additional program initiatives as assigned

Skills, Knowledge and Expertise

Successful candidates will demonstrate:

• Strong case management and assessment skills
• Excellent relationship-building and client engagement abilities
• Knowledge of housing resources, community services, and support systems
• Effective advocacy and problem-solving skills
• Strong verbal and written communication abilities
• Ability to work independently and manage a dynamic caseload
• Experience maintaining professional boundaries while demonstrating empathy
• Strong organizational and time-management skills
• Data entry and documentation proficiency
• Commitment to serving diverse populations with dignity and respect

Knowledge & Qualifications

Required Qualifications

• High School Diploma or GED required.
• Minimum of one (1) year of experience in human services or a related field.
• Knowledge of community resources and service systems.
• Strong assessment, advocacy, and case management skills.
• Ability to communicate and collaborate effectively with community partners and internal teams.
• Proficiency with computer systems and data entry.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Bachelor's Degree in Human Services, Social Work, Psychology, or a related field.
• Experience working with individuals and families experiencing homelessness or housing instability.
• Familiarity with HUD, RIDOH, and other grant-funded program requirements.
• Experience with HMIS or similar case management databases.

Physical Requirements

• Ability to travel throughout the community to conduct outreach and home visits.
• Ability to lift up to 25 pounds using proper lifting techniques.
• Ability to operate standard office equipment and computer systems.
• Ability to sit, stand, bend, reach, and move throughout office and community environments.
• Ability to communicate effectively with clients, colleagues, and community partners.

Benefits

Benefits for Full-Time Employees

• Comprehensive medical and dental insurance
• Vision insurance options
• Flexible Spending Accounts (FSA)
• 403(b) retirement plan with employer match
• Employer-paid life insurance and long-term disability
• Generous paid time off
• Mileage reimbursement
• Tuition reimbursement
• Professional development and training opportunities
• Employee Assistance Program (EAP)

About East Bay Community Action Program

East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors.

Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.

Equal Opportunity Employer

East Bay Community Action Program (EBCAP) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

EBCAP is a federal contractor subject to Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities and protected veterans without discrimination in all employment practices.

If you require a reasonable accommodation to participate in the application or interview process, please contact People Operations at peopleoperations@ebcap.org (401) 431-9870 x1615.