Lead Resident Services Coordinator

POSITION TITLE: Lead Resident Services Coordinator

PROGRAM: RI Housing- Comm Dev 

FULL TIME Full-Time 

SALARY RANGE: $24.20 - $30.00 Hourly

Summary: The Lead Resident Services Coordinator provides leadership in the development, coordination, and oversight of resident programming at Lucy’s Hearth; oversees volunteers and interns; and oversees the Resident Council. This position fosters and maintains an extensive network of community relationships, spanning service and recreation providers, local universities, and businesses to create and maintain a diverse continuum of resident family recreational activities and therapeutic services both on- and off-site, as well as robust and rewarding volunteer and intern programs.

Specific Duties/Responsibilities:

· Twice annually, survey staff and residents to identify programmatic and recreational needs.

· Develop and maintain a workplan to meet identified needs with desired targets and achievable timelines.

· Provide leadership in the development, coordination, and expansion of programs and services offered to resident families.

· Leverage existing and establish new collaborative relationships to increase access to programs onsite and in the community for resident families.

· Serves as liaison to community partners and coordinate all activities, including promotion, scheduling, logistics, supplies, volunteer/intern/staffing support, etc.

· Establish weekly and monthly resident program and activity schedules.

· Oversee Resident Council including recruitment, meeting logistics and facilitation, and communicating/ incorporating Council feedback, as appropriate.

· Collaborate with the Development Department to secure funding and other resources supporting program operations and to publicly promote upcoming events, fundraising, volunteer opportunities, and community engagement.

· Provide basic, as needed resident support (i.e., accessing donations, transportation, etc.).

· Collaborate with the Supervisor to facilitate Thanksgiving and Christmas holiday giving programs.

· Prepare programmatic communications related to resident service engagement.

· Produce timely and high-quality correspondence, reports, and other documents required by funders and aligned with Lucy’s Hearth’s standards.

· Serve as a positive behavioral role model for resident families and colleagues.

· Track outcomes related to resident engagement, program participation, and volunteer involvement.

· Foster positive and collaborative relationships with local colleges and universities to secure interns.

· Oversee the volunteer and internship programs, including recruitment, onboarding, training, scheduling, supervision, and assignments.

· Develop clear roles and expectations for volunteers and interns in alignment with Lucy’s Hearth programming and educational partners.

· Represent Lucy’s Hearth in the community.

· Participate on one (1) agency-wide committee of their choosing.

· Participate in supervision and staff meetings, as scheduled.

· Other duties as assigned by the Supervisor.

Qualifications:

· Two (2) years of relevant experience coordinating services, programs, volunteers, interns, and/or community partnerships.

· High school diploma required, college education preferred.

· Excellent organizational, computer, and customer service skills required.

· Preferred candidate has a high level of enthusiasm and energy.

· Must take initiative and use sound judgment.

· The position requires reliable transportation, current care insurance/registration, and a valid driver’s license.

· Bilingual/ASL skills are compensated by an additional 6%, above base pay.

· Multilingual skills are compensated by an additional 8%, above base pay.

HOW TO APPLY: · Send your resume to careers@familyserviceri.org · Apply using the link www.familyserviceri.org/careers and search for Lead Resident Services Coordinator · Follow the direct link to apply: Lead Resident Services Coordinator

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