Medical Assistant

CORE RESPONSIBILITIES

Patient Care and Clinical Support

• Greet patients, family members and visitors, respect their confidentiality and privacy, and assist in making the visit informative and comfortable
• Perform initial assessments of patients including medical, social, and psychological history
• Obtain vital signs such as blood pressure, temperature, pulse, weight and height of each assigned patient
• Review and update with patient all allergies, medications, immunizations, medical and social history prior to visit with provider
• Screen patient for appropriate information per EBCAP's policies and procedures (depression, anxiety, alcohol use, tobacco use, etc.)
• Perform specialized testing including audiometry, Snellen eye chart testing, EKG testing, and in-house CLIA lab testing as ordered by medical provider

Administrative and Documentation

• Professionally answer phones and triage nurse or other clinical staff
• Accurately and completely document patient contact and patient information in the electronic medical record (EMR)
• Assist clinical staff with paperwork aspects of patient care including prior authorizations, referral tracking, lab tracking, and diagnostic testing tracking
• Abstract lab tests and diagnostic reports into electronic medical record
• Process lab specimens and complete appropriate lab forms

Care Coordination and Communication

• Communicate with internal and external providers/facilities to effectively coordinate healthcare across all specialties
• Provide external specialist/facility with patient care summary before scheduled appointment and obtain specialist's recommendations after patient's visit
• Participate in pre-visit planning and care coordination by reviewing medical charts before scheduled appointments
• Obtain precertification for tests, procedures, treatments, and specialists for patients as needed

Program Support and Professional Development

• Participate in training for quality improvement, patient communication, clinical population management, and self-management support
• Participate in staff meetings and contribute to discussions including concerns and suggestions to promote quality improvement
• Assist other providers in the absence of assigned medical assistants and work in any specialty area or location as needed
• Support specialized programs including Health Resources and Services Administration (HRSA) Health Disparities Collaborative

QUALIFICATIONS

Experience: Prior experience or completion of a medical assistant internship

Education: High School Diploma/equivalent and completion of medical assistant training from an accredited Medical Assistant Program

Certifications: Basic Life Support certification required

Knowledge: Agency personnel policies/procedures, medical office procedures and terminology, cultural sensitivity necessary to work with diverse patient and staff population

Preferred Qualifications

• Bilingual Portuguese or Spanish
• Previous experience in community health center or federally qualified health center (FQHC) setting
• Experience with electronic medical records (EMR) systems
• Previous experience in integrated behavioral health and medical care models