Medical Receptionist

About the Role

The Medical Receptionist is responsible for creating a welcoming, professional atmosphere while efficiently managing front desk operations, including patient registration, appointment scheduling, and communication support.

Key Responsibilities

• Greet and welcome all patients, clients, and visitors in a prompt, courteous, and professional manner
• Answer a multi-line phone system and direct calls appropriately
• Provide general information about services, procedures, and policies
• Respond to basic inquiries from patients, providers, and other departments
• Schedule, reschedule, and cancel appointments using the electronic scheduling system
• Maintain provider schedules and coordinate with clinical teams
• Document appointment details accurately in the electronic health record
• Verify patient eligibility for services and collect appropriate payments and co-pays
• Ensure all patients complete necessary consent forms and acknowledgments
• Maintain strict patient confidentiality and adhere to HIPAA regulations at all times
• Assist with administrative projects as assigned
• Participate in departmental meetings and training sessions

Qualifications

• High school diploma or GED required; Associate degree in healthcare administration, business, or related field preferred
• Minimum of 1 year of customer service experience in a healthcare setting
• Experience with electronic health records and scheduling systems
• Proficiency in multi-line phone systems and general office equipment
• Proficiency in Microsoft Office applications
• Familiarity with health insurance verification processes
• Medical terminology certification preferred
• Ability to work an assigned schedule with flexibility for coverage between the hours of 7:30 AM – 8:00 PM

Why Join EBCAP?

At East Bay Community Action Program, we invest in the people who serve our community. We offer:

• Exceptional healthcare benefits with heavily subsidized medical and dental insurance through BCBSRI
• 403(b) retirement plan with up to 3% company match after 1 year
• Substantial paid time off including vacation, 12 holidays, 2 personal days, and prorated sick days
• Tuition reimbursement and paid continuing education opportunities
• A supportive, collaborative team environment focused on excellence and community impact

EBCAP is an Equal Opportunity Employer (EOE) and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

Apply today and help us make a difference — one patient at a time.