Front Desk - Medical - SC

Required Qualifications:

• Minimum High School diploma or GED
• Excellent communication skills

Preferred Qualifications:

·         Experience with payment/billing collection.

·         Minimum 1-year ambulatory care medical office experience 

·         Candidates who do not meet all the preferred qualifications are encouraged to apply.

·         Correctly identifies appropriateness of appointment scheduling. Directs emergent needs to nurse manager for further triage. 

·         Reviews clinician completed encounter sheet for appropriate completeness of form. 

·         Collaborate with stakeholders across the organization to work towards appropriate resolution of concerns, complaints, and grievances.

·         Prepares patient records for office visits, mounting labs, entering appropriate forms as needed.

·         Responsible for complete and accurate data entry of all information which includes patient registration, encounter billing information and changes in insurance information. 

·         Responsible to ensure all charts and forms for the office visit is ready for the provider: i.e., encounter form, chart forms and appointment list. 

·         Responsible for assisting in answering all incoming calls, taking accurate messages. 

·         Assist in scheduling appointments and directing appropriate calls to the triage nurse. 

·         Exits patient. Collects payments, obtains referrals to specialists and schedules upcoming appointments when necessary. 

·         Provides reports of daily productivity, collection standing, and problem areas of the front desk to the Operations Director daily.