Health Information/Quality Improvement Technician

General Summary:

Responsible for reviewing, entering, and updating data into the electronic health record (EHR). Maintain a standardized process for monitoring timely and accurate completion of client documentation. Assist in providing client registration/health information functions.

Essential Responsibilities:

• Meet with clients as assigned to collect and data enter client registration information, conduct client orientation.
• Assist with daily health information activities including data entry and scanning documents in the EHR
• Review recovery plans, assessments, and other clinical documents for completeness, accuracy, and validity; update data in the EHR as necessary.
• Process requests for client information; releasing information in accordance with federal and state laws as well as Center policies, standards, and procedures.
• Respond to client inquiries and follow rules and regulations related to client confidentiality, privacy and security of records/protected health information (PHI)
• Maintain confidentiality of all Center and client information at all times.
• Assist in completing quality assurance and compliance activities (i.e. record audits, utilization review)
• Complete data management projects/reports as assigned
• Assists the Director of Health Information/QI/Compliance in troubleshooting inconsistencies, trends or risks.
• Maintain courteous, professional and effective working relationships with both internal and external customers, stakeholders and designated collaborating organizations (DCO’s) to facilitate meeting the department’s goals and objectives.
• Answer telephone and questions promptly, professionally, courteously, and accurately.
• Create/support an environment where the integrity and quality of the medical record/electronic health record is preserved.

Additional Responsibilities:

• Must attend all agency/department required training and meetings within the prescribed period.
• Attend all Safety Training programs and be able to describe his/her responsibilities related to general safety, department safety, and specific job-related hazards and responsibilities.
• Demonstrate respect and regard for the dignity of all clients, families, visitors, and fellow employees to ensure a professional, responsible and courteous environment.
• Embrace Thrive’s Diversity, Equity and Inclusion Mission Statement and Definitions.
• Present a neat appearance in proper attire and identification as required by the position, department and agency policies and procedures.
• Must work the hours and/or shifts assigned and begin and end on time.
• Adhere to Thrive’s Guiding Principles
• Function, as member of a team, i.e., be a Team Player.

Qualifications

Education, Experience and Competencies:

• High School Diploma or at least 2 years- experience in a medical office or behavioral health setting with electronic medical records. Associate degree in health information technology or human services field (preferred) or equivalent combination of related education and experience.
• Excellent attention to detail and data entry skills.
• Proficient in Microsoft Office Suite (e.g. Word, Excel, Access, PowerPoint).
• Ability to handle multiple duties, prioritize assignments, and meet deadlines.

Certifications, Licenses Requirements:

Valid driver license required, or ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of the position.

EEO/VET/LGBTQ+ Employer