Housing Assistant

HOUSING ASSISTANT

HOUSING

WORKER CATERGORY NON EXEMPT

General Summary:

Responsible for assisting in the day-to-day operations of Thrive’s housing, transportation program to ensure compliance with all governmental regulations and monitoring requirements, and maintains relationships with tenants, partners, vendors, and landlords

Essential Responsibilities:

Respond to tenants/clients, property owners, and the general public inquiries or complaints, or refer them to the appropriate person or persons. Maintain a record of calls and inquiries.

Schedule and coordinate meetings, appointments and arranging program events or conferences.

Process housing applications, verification of applicant information, selection of eligible families, and leasing of apartments.

Compile and assess eligibility information in compliance with housing regulations.

Develop and maintain tenant filing systems for accuracy, completeness and compliance in conjunction with HUD and funding Thrive regulations.

Research tenant information and review housing program case files for accuracy, completeness and compliance with housing regulations, as well as participate in year-end file review.

Prepare annual rent reasonableness survey according to HUD standards.

Assist in property management, transportation, facilities, and maintenance functions as available and appropriate.

Prepare monthly MTCS, PIH and VMS reporting for transmission.

Set up and coordinate inspections of apartments to ensure conformance with HUD Housing Quality Standards or other governmental regulations.

Participate in initial, annual and interim tenant interview process.

Provide general administrative support for all year-end reporting, SEMAP and compliance audits.

Accurately produce bills, and track collection of rents and tenant information on public housing authority software.

Compile and evaluate wait list eligibility information including annual purge process.

Orient applicants and participants to the requirements, policies, and other details of the housing program with ability to process applicant documents critically for errors, omissions and misstatements.

Work on research and complete special projects as assigned with minimal supervision

Additional Responsibilities:

Attend all agency/department required training and meetings within the prescribed period.

Attend all Safety Training programs and be able to describe his/her responsibilities related to the general safety, department safety, and specific job-related hazards and responsibilities.

Demonstrate respect and regard for the dignity of all clients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.

Embrace Thrive’s Diversity, Equity and Inclusion Mission Statement and Definitions.

Present a neat appearance in proper attire and identification as required by the position, department and agency policies and procedures.

Work the hours and/or shifts assigned, and begin and end on time.

Adhere to Thrive’s Guiding Principles

Function, as member of a team, i.e., be a Team Player.

Qualifications

Education, Experience and Competencies:

Bachelor’s Degree in Human Services or related field or equivalent combination of education and experience required. Three (3) years of experience preferable in a housing office or human service environment, with computer applications skills. Working knowledge of MS Office and proficiency using Internet.

Certifications, Licenses Requirements:

Valid driver's license required or ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

EEO/VET/LGBTQ+ Employer