CSP Team Leader

COMMUNITY SUPPORT SERVICES

FULL TIME EXEMPT

General Summary: Provide leadership, clinical supervision and oversight to case managers and other direct service staff as assigned.

Essential Responsibilities:

• Under the direction of the Program Manager, provide group and individual clinical/administrative supervision and leadership to assigned team members in the implementation and coordination of Health Home activities.
• Under supervision of the Program Manager, ensure staff is trained in the development and implementation of client treatment plans that adhere to medical necessity guidelines and that incorporate health home services (Healthcare coordination, wellness and prevention, transitional care, individual and family support services, and comprehensive care management)
• Monitor the day-to-day activities of assigned team members; Work with Program Manager and Clinical Supervisors to ensure individual and team productivity targets are being maintained (as established by Thrive as well as within Health Home billing requirements
• Provide orientation to new team members; Provide ongoing trainings in concert with Program Manager, Clinical Supervisors and Lead RN to educate staff in prevention and health promotion activities, management of health conditions, and coordination with healthcare facilities and other community partners
• Monitor clinical documentation of assigned team members to ensure treatment plans, progress notes, and other client documents are in accordance with Thrive standards for quality, and submitted within established timeframes

• Provide direct clinical care in support of staff development and client needs; Assist in community networking and education.

• Under the direction and License of Program Manager, provide direct clinical supervision in accordance with BHDDH Rules and Regulations

• Identify individual training needs for team members; Monitor performance and staff growth or need for re-mediation.

• Create and promote effective working relationships among team and colleagues; Work collaboratively as part of a department/team to facilitate the program’s ability to meet its goals and objectives.
• Maintain and facilitate a positive flow of communication within team, CSP program and Thrive as a whole.
• Assist Program Manager in monitoring staff adherence to CSP and Thrive policies & procedures;
• Be well versed in clinical care standards to ensure high quality service to clients.
• Embrace trauma informed principles, guiding relationships with both staff and clients
• Serve as liaison to the state behavioral healthcare programs to insure facility licensing compliance to state contracts.
• Assist Program Manager in recruiting and hiring of new staff; Maintain responsibility for completing performance evaluations, including routine monitoring of staff performance and performance improvement plans, as indicated

Additional Responsibilities:

• Attend all agency/department required training and meetings within the prescribed period.
• Attend all Safety Training programs and be able to describe his/her responsibilities related to the general safety, department safety, and specific job-related hazards and responsibilities.
• Demonstrate respect and regard for the dignity of all clients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
• Embrace Thrive’s Diversity, Equity and Inclusion Mission Statement and Definitions.
• Present a neat appearance in proper attire and identification as required by the position, department and agency policies and procedures.
• Work the hours and/or shifts assigned, and begin and end on time.
• Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.
• Function, as member of a team, i.e., be a Team Player.

Education, Experience and Competencies:

• Under a BHDDH Waiver, may have a Bachelor’s level degree in Human Services related field.
• Minimum of 10 years (10) behavioral healthcare experience.

Certifications, Licenses Requirements:

• Works under the direct supervision of an independently licensed professional
• Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of the position.

EEO/VET/LGBTQ+ Employer

Reports To: CSP TEAM LEADER reports directly to (Supervisor/Managers Position) and will be supervised according t o Thrive Behavioral Health Supervision Policy.