Providence College Internship Program 2025- Medicare Operations

Schedule: Hybrid

Compensation: $18-$25 hourly

Jump into the new world of health insurance:

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), our business is healthcare. But our focus is on improving lives. Be part of a team that is large enough to make a difference but small enough to be innovative. Work in a rapidly changing field. Take a chance to be creative. Move outside the status quo. Shape new ideas with the power of a national brand behind you.

Join others who know diversity is strength:

We appreciate and celebrate everything that makes us unique: age, national origin, citizenship status, perspectives, experiences, physical or mental disability, military status, race, ethnicity, religion, gender, sexual orientation, gender identity and/or expression. Our diversity strengthens us as an organization and helps us better serve an increasingly diverse Rhode Island population.

Why this job matters:

Provide technical and Call Center project support for a customer service Medicare contact center and Medicare operations team whose efforts will focus on measuring and improving customer and agent experience through the optimization of contact center platforms and technology.

What you will do:

Schedule working sessions, prepare agendas, project timelines, and minutes
Assist learning and development, quality, and operational teams to identify and support initiatives within the contact center, such as the development of training materials
Prepare spreadsheets, reports, presentations, and other materials
Outline test cases, perform user acceptance testing, and collaborate with other team to streamline processes and implement new features and enhancements
Collect, record, analyze, and evaluate data and information for the delivery of our contact center
Conduct research on various policies, practices, and topics for customer service operations and healthcare
Participate in intern group project and divisional scheduled engagements where possible, including community events or visits to BCBSRI retail stores
Attend other meetings as needed and perform other duties as assigned  
What you need to succeed:

Matriculating status from Providence College
Professional speech and demeanor
Highly motivated and reliable individual
Experience with adult education, learning design or learning theory
Working knowledge of Microsoft Office including Excel, PowerPoint, & Word
Knowledge of SharePoint and Power BI preferred
Computer navigation skills
Written and verbal communication skills
Bilingual experience preferred but not required
Time management skills
Ability to collect and organize data
Ability to work independently
Ability to meet established time and quality standards
Ability to exercise sound judgement
Process improvement skills
Location:

BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

In-office: onsite 5 days per week
Hybrid: onsite 2-4 days per week
Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia
 

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), diversity and inclusion are central to our core values and strengthen our ability to meet the challenges of today's healthcare industry. BCBSRI is an equal opportunity, affirmative action employer. We provide equal opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression.
The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit  https://www.eeoc.gov/employers/eeo-law-poster  to view the "EEO is the Law" poster.