Providence College Internship 2025 - Client Service Manager

Schedule: Hybrid

Compensation: $18-$25 hourly

Jump into the new world of health insurance:

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), our business is healthcare. But our focus is on improving lives. Be part of a team that is large enough to make a difference but small enough to be innovative. Work in a rapidly changing field. Take a chance to be creative. Move outside the status quo. Shape new ideas with the power of a national brand behind you.

Join others who know diversity is strength:

We appreciate and celebrate everything that makes us unique: age, national origin, citizenship status, perspectives, experiences, physical or mental disability, military status, race, ethnicity, religion, gender, sexual orientation, gender identity and/or expression. Our diversity strengthens us as an organization and helps us better serve an increasingly diverse Rhode Island population.

Why this job matters:

The Commercial Support Team is looking for a Health Policy and Management student to assist as a Client Service Manager Intern. The student will be exposed to the patient experience on the insurance eligibility and claims side, including how to read claims and understand how they process against member benefits. The student will have the ability to shadow and sit in on team meetings as well as have designated projects. 

What you will do:

• Manage incoming inquiries (phone calls, emails, Salesforce cases, and faxes) to help:
  • Educate customers; clearly respond to inquiries concerning products, benefits, and eligibility, claims, pharmacy, and/or billing
  • Facilitate resolution to the highest level of escalation for group, sales, or third-party administrators, and member concerns to ensure satisfaction and retention of group accounts
  • Interpret and research complex issues; facilitate and ensure prompt resolution with internal departments
  • Communicate updates and issue resolution to customers 
• Provide feedback and recommendations for process improvement and training needs
• Develop a thorough knowledge of all lines of business
• Perform other duties as assigned

What you need to succeed:

• Matriculating status from Providence College
• Proficiency with Microsoft Suite of products, i.e., Word, Excel, PowerPoint, etc.
• Familiarity with the health insurance or managed care industry, including the RI provider community
• Ability to read contractual and subscriber agreements to understand benefits, and the RI rules and regulations relative to eligible enrollees 

Location:

BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), diversity and inclusion are central to our core values and strengthen our ability to meet the challenges of today's healthcare industry. BCBSRI is an equal opportunity, affirmative action employer. We provide equal opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression.
The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit  https://www.eeoc.gov/employers/eeo-law-poster  to view the "EEO is the Law" poster.