Access Operations Leader

General Summary: Coordinate day-to-day functions of Access Services. Directly Oversee the Access Coordinator(s) and Care Coordinator. Provide support and direction to the Case Manager, Peer Support Specialist and Benefit Specialist as needed. Coordinate the scheduling of all Assessment appointments including Open Access. Assist the Access Program Manager as needed. Responsible to coordinate all DCO referrals and discharges.

Essential Responsibilities:

• Ability to cover duties of Access Coordinators, Care Manager, Patient Registration and Benefit Specialists as needed.

• Manage the CCBHC Client Portal for Access

• Facilitate all Referrals from CCBHC DCOs, as needed.

• Troubleshoot problems regarding Thrive referrals and related system issues.

• Interface regularly with Thrive programs and support staff regarding clients/referrals related to ACCESS.

• Maintain current knowledge of all Thrive CCBHC services, including DCOs.

• Create and maintain team with positive role modeling.

• Carry and enliven a positive Thrive image consistent of Thrive principles.

• Maintains professional relationship with representatives in Thrive, public officials, community leaders and the general public.

• Maintain and enhance the Thrive's culture of learning and growing by serving as a role model, mentor, facilitator, educator, and consultant to Thrive staff on program and service issues.

• Maintain overall information and data about functioning of Access Services.

Additional Responsibilities:

• Attend all agency/department required training and meetings within the prescribed period.
• Attend all Safety Training programs and be able to describe responsibilities related to the general safety, department safety, and specific job-related hazards and responsibilities.
• Demonstrate respect and regard for the dignity of all persons served, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
• Embrace Thrive’s Diversity, Equity and Inclusion Mission Statement and Definitions.
• Present a neat appearance in proper attire and identification as required by the position, department and agency policies and procedures.
• Work the hours and/or shifts assigned, and begin and end on time.
• Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.
• Function, as member of a team, i.e., be a Team Player.

Qualifications

Education, Experience and Competencies:

• Associate’s Degree in Human Service or related field, or equivalent experience required.

• At least two (2) years experience in the Human Service field required.

Certifications, Licenses Requirements:

• Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of the position.

EEO/VET/LGBTQ+ Employer