Front Desk Coordinator

POSITION TITLE: Front Desk Coordinator 
PROGRAM: Administration  
FULL TIME: 40 hours per week  
SALARY RANGE: $19.00 - $23.62 

Summary: Works to create a welcoming environment for clients and supports clients in accessing services. Able to float between multiple sites. Supports data collection and outcome measures for the CCBHC program. Answers the telephone line, transfers calls and greets clients, collects copayments, schedules appointments, verifies insurance, and tracks authorizations. Flexible schedule to include evening hours when needed. 

Qualifications:  

• Outstanding communication skills: written, verbal and presentation skills required. 

• Positive attitude and excellent customer service skills. 

• In-depth knowledge of third party payers.  

• Excellent computer skills, to include: Microsoft Word, Excel, Access, and Outlook are required. 

• Ability to travel to various locations if necessary; possession of a valid driver’s license, reliable transportation and proof of auto insurance is required. 

• Bachelor’s level education or equivalent experience.  

• 3+ years of Medical Office experience a must.  

• Bilingual skills are compensated by an additional 6%, above base pay. 

Physical Requirements: 

• This position requires residential and community visits, employees in this position must have the ability to: 

• Travel to and from community locations and residential site locations, which could include using walkways, stairs and/or elevators. 

• Ability to utilize a computer and Electronic Medical Record to complete documentation.  

• Ability to lift up to 20lbs. 

• Ability to communicate effectively. 

• Ability to push or pull 10 lbs or more 

• Ability to pick up 10 lbs or more 

• Ability to be trained in and implement de-escalation techniques utilizing Handle with Care when necessary. 

We offer our employees a comprehensive benefits package that includes health, dental and work life benefits. Only together can we continue to grow and make a difference in our communities. Join our FAMILY today! 

Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. 

HOW TO APPLY: 

• Send your resume to careers@familyserviceri.org  
• Apply using the link www.familyserviceri.org/careers and search for Front Desk Coordinator 
• Follow the direct link to apply: Front Desk Coordinator (paycomonline.net)